Shipping and delivery policy

Below you’ll find the estimated delivery times for all shipments:

  • Order cut-off time: 5:00pm (GMT). Orders placed after this time will be processed on the next working day, which may delay delivery by one business day.
  • Processing time: 1–2 working days (Monday to Friday). Once your order has been processed, it will be shipped via one of our trusted delivery partners.
  • Shipping time: 4–6 working days (Monday to Friday).
  • Total delivery time: 5–8 working days in total.

Please note: total delivery time = processing time + shipping time.

All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.

Free Shipping within the United Kingdom, Canada, Australia & Switserland

All orders within the United Kingdom, Canada, Australia & Switserland are shipped free of charge. No additional delivery fees will be applied to your order.

Shipping Partner

We work with Royal Mail for deliveries within the United Kingdom, Canada, Australia & Switserland to ensure reliable and timely service across all regions.

Order Tracking

Customers will receive a confirmation email with a tracking number once their order has been dispatched. This tracking number can be used to check the delivery status online.

Lost or Undelivered Parcels

If a parcel is not delivered or goes missing, please contact our customer service team immediately. We will investigate the issue with our courier and, if necessary, arrange a replacement shipment or process a refund. 

Not at Home at the Time of Delivery

If you are not at home when the delivery is attempted, the courier will either make a second attempt or deliver the parcel to a nearby collection point. You will receive a notification with instructions on where and when to collect your parcel.

Refusing Delivery

If you refuse a delivery, the return shipping costs will be at your expense.

Changing the Delivery Address

If you wish to change your delivery address, please contact our customer service within 24 hours of placing your order, or before the daily cut-off time, via support@britdwell.com.

Contact Information

If you have any questions regarding your order or our shipping policy, feel free to contact our customer service at support@britdwell.com or via our contact form.

Information about the website operator

Business name: BritDwell

Company number: 90896297
VAT identification number: NL004850489B37

Email: support@britdwell.com
Phone number: +447846885983

Registered office address: Betaplein 150, Leiden, 2321 KS, Netherlands

You can reach us by email at: support@britdwell.com, or visit our contact page, or check out our frequently asked questions.

Our customer service hours are:
Monday to Friday: 9:00am – 6:00pm
Saturday and Sunday: 10:00am – 2:00pm

We do our best to respond to your email within 1-2 business days.