Payment policy

Payment Security

At BritDwell, the security of your payment information is our top priority. We use secure payment gateways and SSL encryption to keep your data private and protected. All transactions are processed by trusted third-party payment providers that comply with the highest security standards. Your financial details are never stored on our servers, ensuring full confidentiality and safety during every purchase.

Accepted Payment Methods

To offer you flexibility and convenience at checkout, we accept a wide range of payment options for customers in the Netherlands and Belgium:

• Credit Cards: Pay securely with Visa, Mastercard, or American Express. Transactions are processed instantly for a smooth checkout experience.
• Shop Pay: Speed up the checkout process with Shop Pay. Save your payment details securely and easily track your orders.
• Apple Pay: Pay quickly and securely from your Apple device or via the Safari browser.
• Google Pay: Pay quickly and securely from your Android device or via the Chrome browser.

Currency

All transactions are processed in British Pound Sterling (£). If your account is not in GBP, your bank may apply additional fees for currency conversion. Please contact your bank for more information about any potential charges.

Payment Confirmation

Once your payment is successfully processed, you will receive a confirmation email with your order details and payment receipt. Make sure to provide a valid email address at checkout to receive all updates. Didn’t receive a confirmation? Please check your spam folder or contact us at support@britdwell.com.

Failed or Declined Payments

Payments may fail due to several reasons, including:

• Insufficient funds
• Incorrect payment details
• Bank or card restrictions
• Technical issues with the payment provider

Please verify your information or try an alternative payment method. If the issue persists, contact your bank for further assistance.

Payment Issues and Disputes

If you have any questions or concerns regarding a payment, please contact us immediately at support@britdwell.com. Our support team is ready to assist you and resolve any payment issues promptly.

Information about the website operator

Business name: BritDwell

Company number: 90896297
VAT identification number: NL004850489B37

Email: support@britdwell.com
Phone number: +447846885983

Registered office address: Betaplein 150, Leiden, 2321 KS, Netherlands

You can reach us by email at: support@britdwell.com, or visit our contact page, or check out our frequently asked questions.

Our customer service hours are:
Monday to Friday: 9:00am – 6:00pm
Saturday and Sunday: 10:00am – 2:00pm

We do our best to respond to your email within 1-2 business days.